Privacy Policy

Last Updated: May 2024

Wild Ripple Joy Ltd (Company number 15765707) (“Wild Ripple”, “we”, “our” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data. It also outlines your rights under the General Data Protection Regulation (GDPR) and how you can exercise them.

1. Company Information

 
  • Full Legal Name:
    Wild Ripple Joy Ltd.
  • Contact Email: hello@wildripple.com

2. Data Collection

 

Types of Personal Data Collected:

  • Name
  • Email Address
  • Phone Number
  • Billing Information (for payment processing)
  • IP Address
  • Browser Type and Language
  • Operating System

Tracking Technologies:

  • Cookies
  • Pixels
  • Web Beacons
  • Tags

These technologies help us track your preferences, improve our Services, and optimise our marketing efforts. They collect data such as:

  • Browser information
  • URL clickstream data
  • Page interactions
  • Advertising success rates

How We Collect Data:

  • Website forms
  • Cookies
  • Third-party services (e.g., Google Analytics, Meta pixels)

3. Purpose of Data Collection

 

We collect and process personal data for the following purposes:

  • Marketing: To provide you with updates, promotions, and marketing messages about our competitions and prizes.
  • Account Creation and Ticket Purchases: To facilitate account setup, process transactions, and provide customer support.
  • Website Improvement: To enhance user experience, track website performance, and tailor content to user interests.

4. Data Sharing

 

We may share your personal data with the following third parties for specific purposes:

  1. Payment Processors:
    • Stripe: For securely processing ticket purchases and handling transactions.
  2. Marketing and Analytics Services:
    • Meta (Facebook), Google (GA4), and other advertising networks: For marketing, advertising, and analytics purposes to improve our services and marketing strategies.
  3. Email Marketing Services:
    • For managing our email campaigns and sending you promotional materials.
  4. Hosting Providers:
    • Elementor and Hostinger: For hosting our website and ensuring smooth operation.

5. User Rights

 

Under the GDPR, you have the following rights:

  • Access: Request information about the personal data we hold about you.
  • Rectification: Correct inaccurate or incomplete personal data.
  • Erasure: Request the deletion of your personal data.
  • Restriction: Restrict the processing of your personal data.
  • Data Portability: Receive a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Objection: Object to the processing of your personal data for direct marketing purposes.

To exercise these rights, contact us at hello@wildripple.com. We may ask you to verify your identity before processing your request to ensure your data is protected.

6. Data Retention

 

We retain personal data for up to 3 years, or longer if it is part of our email marketing platforms. Data may be retained longer if required by law or necessary for legitimate business purposes.

7. Data Security

 

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

8. Children’s Privacy

 

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such data.

9. Policy Updates

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

10. Legal Bases for Processing

 

We process personal data based on the following legal grounds:

  • Consent: Where you have given consent for processing your personal data.
  • Contract: Where processing is necessary for the performance of a contract with you.
  • Legitimate Interests: Where processing is necessary for our legitimate interests, provided that your interests and fundamental rights do not override those interests.

11. Links to External Websites

 

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these external websites. Please review their privacy policies for information on how they handle your data.

12. Data Breach Notification

 

In the event of a data breach, we will notify affected individuals and the relevant supervisory authority within 72 hours, unless the breach is unlikely to result in a risk to the rights and freedoms of individuals.

Contact Information:

If you have any questions about this Privacy Policy or our data practices, please contact us at hello@wildripple.com.

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